BINNARA

Returns & Refunds

Short version: check the parcel in front of the courier, tell us within 48 hours if anything is wrong, and we make it right.

Last updated 28 September 2026

1. Check before you pay

Every Binnara parcel ships with the manufacturer’s seal intact. When the courier arrives, you may open the outer packaging and check the product before paying. If the wrong item was sent, the seal is broken, or the product is visibly damaged, refuse the parcel and message us. You pay nothing.

2. Reporting a problem after delivery

If you accepted the parcel and then found a problem, contact us within 48 hours of delivery with your order number and clear photos. A short unboxing video makes claims much faster to resolve and we recommend recording one.

We accept returns or replacements for:

  • a different product, shade or size from what you ordered;
  • a product that arrived damaged, leaking or with a broken seal;
  • a product past its printed expiry date, or one whose batch code does not verify as genuine.

3. What cannot be returned

For hygiene and safety, cosmetics and skincare that have been opened, used or unsealed cannot be returned unless they fall under section 2. We also cannot accept returns for a change of mind after the seal is broken, or for reactions to a product that were not caused by a fault in the product itself. If you have sensitive skin, patch-test first; the product page and the manufacturer’s leaflet describe how.

4. How a return works

  1. Message us within 48 hours with the order number, photos and a description.
  2. We confirm the claim, usually the same day, and arrange a courier pick-up or ask you to hand the item to the courier who brings the replacement.
  3. Return delivery for a fault on our side is at our cost. Pack the product in its original box.

5. Refunds

Where a replacement is not possible or you prefer a refund:

  • Cash on delivery orders that were refused are never charged.
  • Paid orders (for example bKash) are refunded to the same bKash number within 7 working days of the returned item reaching us, or of our confirmation if no return is needed.
  • Delivery charges are refunded when the fault is ours.

6. Cancelling an order

You can cancel free of charge any time before the parcel ships: reply to our confirmation call or message us with the order number. Once shipped, please refuse the parcel at the door and it comes back to us.

7. Your rights

This policy sits alongside, and does not limit, your rights under the Consumer Rights Protection Act 2009 and the Digital Commerce Operation Guidelines 2021 of Bangladesh.

8. Contact

Use any channel on the contact page. Keep your order number handy.