Privacy Policy
We collect the minimum needed to deliver a parcel and run honest ads. Here is exactly what that means.
Last updated 13 November 2026
Who we are
Binnara (“we”) is an online Korean beauty store operating from Dhaka and serving customers across Bangladesh through binnara.net. Our address is Dhaka, Bangladesh.
What we collect
When you place an order
- Your name, mobile number and delivery address, so the parcel reaches you and we can call to confirm.
- Your email address, if you give one, so we can send your invoice.
- Any note you add to the order.
- If you pay by bKash: the number you sent from and the transaction ID, so we can match the payment.
- Technical details of the order: time, IP address, browser type, and the ad or link that brought you here, so we can detect fake orders and measure advertising.
When you browse
- Session cookies that keep your bag together while you shop. These are essential and expire when you leave.
- A visit-counting cookie of our own. It holds a random number, not your name, and lets us count visitors, the pages they view, the type of device, and whether the visit came from Facebook, Instagram, Google or elsewhere. We do not store your IP address with it, and it is not shared.
- Meta (Facebook and Instagram) advertising cookies and pixel events, described below.
If you create an account
- Your name, mobile number, email address and saved delivery address, so you can order faster and see your past orders.
- Your password, stored only in a scrambled (hashed) form that nobody at Binnara can read.
We do not ask for, or store, card details.
How we use it
- To confirm, pack and deliver your order, and to contact you about it by phone, SMS or WhatsApp.
- To handle returns, refunds and questions.
- To prevent fraud, such as repeated fake cash-on-delivery orders.
- To measure and improve advertising on Meta platforms.
- Only if you tick the box at checkout or when you create an account: to send you Binnara offers and new arrivals by SMS, WhatsApp or email. The box is never ticked for you. To stop, untick it in your account or tell us, and we stop.
Who receives your data
- Delivery partners. The courier receives your name, phone number, address and the cash amount to collect. Nothing else.
- Meta Platforms. When you browse or order, we send Meta pixel and Conversions API events (such as page views, items added to the bag and purchases) together with technical identifiers and, for purchases, a hashed form of your phone number and name. Meta uses these to measure ads and to show relevant ads to people like you. You can control ad personalisation in your Facebook and Instagram settings, and block cookies in your browser.
- Our hosting provider, which stores the website and its database on our behalf.
We do not sell customer lists or share your details with anyone else, except where the law requires it.
How long we keep it
Order records, including your name, phone and address, are kept for as long as needed for returns, accounting and legal obligations, and then deleted or anonymised. Advertising cookies expire according to Meta’s published schedule, typically within 90 days.
Your choices
- Ask us what we hold about you, ask us to correct it, or ask us to delete it where we no longer need it.
- Ask us not to contact you for anything other than an order you placed.
- Disable cookies in your browser. The shop still works, though your bag will not persist between visits.
To exercise any of these, use the contact page. We reply within a few working days.
Security
The site is served over HTTPS, the admin area is password-protected, and only the people who pack and confirm orders can see customer details.
Changes
If this policy changes, the date at the top changes with it. Material changes are announced on the site.