BINNARA

Delivery Policy

We deliver across Bangladesh, you see the delivery charge before you order, and you pay when the parcel is in your hands.

Last updated 28 September 2026

1. Where we deliver

Anywhere in Bangladesh a courier can reach. At checkout you choose one of two delivery areas: Inside Dhaka or Outside Dhaka.

2. Delivery charges

  • Inside Dhaka: ৳ 60
  • Outside Dhaka: ৳ 120

The charge is per order, not per item. It is shown on the product page, in your bag and at checkout, and the total you see before you place the order is the total you pay.

3. How long it takes

We tell you the expected delivery time on the confirmation call. If your parcel is running late, message us with your order number and we will chase it.

4. What happens after you order

  1. You receive an order number starting with BN.
  2. We call the number on the order to confirm the products, address and total before anything ships.
  3. We hand the parcel to our courier partner, sealed as it arrived from Seoul.
  4. The courier calls before arriving. Please keep your phone reachable.
  5. You check the parcel and pay the courier.

If you have a Binnara account, the status of each order also shows there.

5. Paying

Cash on delivery: pay the courier the product total plus the delivery charge when the parcel arrives.

6. Checking your parcel

You may open the outer packaging in front of the courier before paying. If the wrong item was sent, a seal is broken or the product is damaged, refuse the parcel and message us. You pay nothing. Problems found after delivery are covered by our Returns & Refunds Policy.

7. If delivery fails

The courier will try to reach you on the number you gave. If the number cannot be reached or the address is incomplete, the parcel may come back to us. After repeated failed deliveries, future orders may need to be paid in advance rather than cash on delivery.

8. Changing the address or cancelling

Tell us before the confirmation call, or on the call, and we change or cancel it at no cost. Once the parcel has shipped, changes go through the courier and take longer; if you no longer want it, refuse the parcel at the door.

9. Contact

Use any channel on the contact page. Keep your order number handy.